Shipping policy

SHIPPING POLICY

Lights and Fans Online

Last updated: 03.01.2026

Shipping locations

Lights and Fans Online ships to addresses within Australia only.

Orders are dispatched from Australian warehouses operated by us or our suppliers.

Shipping costs

  • Orders up to $149 AUD: Flat shipping fee of $14.50 AUD

  • Orders $150 AUD and above: Free shipping within Australia

Shipping costs (if applicable) are displayed before checkout is completed.

Where free shipping is offered, this will be clearly stated on the product page and at checkout.

Any applicable shipping charges are displayed before payment is completed.

Order processing & dispatch

  • Orders are typically processed within 1 business day, unless otherwise stated on the product page.

  • Dispatch timeframes may vary depending on product availability and warehouse location.

  • Orders are not dispatched on weekends or public holidays.

Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).

Delivery timeframes

Estimated delivery times vary depending on your location and the carrier used.

Typical delivery estimates:

  • Metro areas: 3-5 business days after dispatch

  • Regional areas: 3-5 business days after dispatch

  • Remote areas: 3-5 business days after dispatch .Delivery times may be longer subject to accessibility   

Delivery timeframes are estimates only and are not guaranteed.

Authority to leave

Some deliveries may be eligible for Authority to Leave (ATL).
If ATL is selected, the delivery is left at the address at the carrier’s discretion.

Lights and Fans Online is not responsible for loss or damage once a parcel has been delivered where ATL has been authorised.

Failed deliveries & re-delivery

If a delivery cannot be completed due to:

  • Incorrect address details

  • No access to the property

  • Failure to collect from a depot

Additional re-delivery or return fees may apply.

Please ensure all delivery details are correct at checkout.

Bulky & oversized items

Certain products (including ceiling fans, large light fittings, and bathroom heaters) may be classified as bulky items.

These items may:

  • Require additional handling time

  • Be delivered by specialised carriers

  • Have longer delivery timeframes

Any special shipping conditions will be communicated prior to dispatch.

Damaged or missing items

If your order arrives damaged or with missing items:

  • Notify us within 48 hours of delivery

  • Provide photos of the packaging and product

Claims submitted outside this timeframe may not be accepted.

Changes & cancellations

Orders cannot be modified or cancelled once dispatched.

If you require changes, please contact us as soon as possible after placing your order.

Contact us

If you have any questions regarding shipping, please contact:

lightsandfansonline1@gmail.com