MARSTEN 12-Light Pendant Black

Martec products are all covered either by an In-Home Warranty or a Replacement Warranty.

In-Home Warranty means an electrician/service agent will be arranged onsite.

Replacement Warranty meaning a new product will be provided as a replacement if the original fails
within the warranty period. For replacement warranty the product is returned back to store (NB: Original date default back to the date of purchase).

The warranty period offered is dependent on the product group and is different between products.
Please check the below table for further information.

Warranty Statements

Cooling Warranty Statement 

https://www.martecaustralia.com.au/wp-content/uploads/2025/10/MARTEC-warranty-statement-Cooling.pdf

Heating and Exhaust Warranty Statement

https://www.martecaustralia.com.au/wp-content/uploads/2025/05/Martec-Warranty-Statement_Heating-Exhaust.pdf

Lighting Warranty Statement

https://www.martecaustralia.com.au/wp-content/uploads/2025/07/Warranty-Statement_Lighting_2025.pdf

Martec Pty Ltd reserves the right to change or amend any or all parts of this warranty statement at
any time and without notice.

We offer a 30-day return policy on most items. Products must be in original condition with all packaging and accessories included.

To initiate a return:

1. Contact our customer service team
2. Receive your return authorization
3. Ship the item back to us
4. Receive your refund within 5-7 business days

We offer fast and reliable shipping across Australia. Orders are typically processed within 1-2 business days.

Shipping options:

• Standard shipping: 5-7 business days
• Major Metropolitan areas- Call Us
• Free shipping on orders over $150
• Flat Rate of $14.50 AUD on orders up
  to $150 AUD

For courier delivery reasons, we are unable to ship orders to PO Box addresses. Please provide a residential or business address.

Need a different size or color? We make exchanges easy. Simply contact our customer service team and we'll help you find the perfect replacement.

Exchange process:

• Contact us within 30 days of purchase
• Return the original item
• Receive your replacement item

Have questions about our warranty or return policy? Our customer service team is here to help.

Contact us:

• Email: lightsandfansonline1@gmail.com
• Phone: +61 433534248
• Hours: Monday-Friday, 9am-5pm AEST